Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

1. Greet clients
2. Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client, demographics, notifying staff that client is checked in
3. Schedule client appointments
4. Enter and make changes to staff schedules
5. Complete administrative intake with clients, including providing intake packets to clients and collecting completed forms
6. Answer calls and emails and respond to messages
7. Complete referrals to specialists
8. Complete daily reminder calls
9. Complete prior authorizations
10. Complete PTIs
11. Transfer and close cases in the electronic medical record
12. Send and distribute faxes and mail
13. Work as a member of the support team
14. Scan documents into the electronic medical record
15. Assist doctors and clinicians with letters and referrals
16. Maintain calendars, professional meetings, vacations, conferences, etc.
17. Performs other related job duties.

License/Certification/Education:
Required:
Senior Receptionist: Minimum of a high school diploma/GED/HiSet

Experience/Skills:
Required:
1. Minimum of 2 years' experience
2. Advanced computer skills
3. Ability to multitask.
4. Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.
5. Ability to organize complex tasks and meet deadlines.
6. Must be able to pass a CORI background check

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.