The Jr. IT Support Engineer reports to the Sr. Director, Enterprise IT and will play an integral role maintaining key FiscalNote systems and supporting the employees who use them. You will work across the entire company and focus on empowering our employees to use our IT technologies to their fullest potential. This is a hands-on position, in which the individual will troubleshoot Level 1 IT requests alongside existing and future IT Support staff.
About the Team
The FiscalNote IT team is responsible for all FiscalNote employee technology needs. In addition, the team supports our various collaboration platforms, email, identity, and productivity software. As a technology company, we strive to bring in the most modern tools on the market that meet all current security standards while also offering the best possible experience for our employees. We support FiscalNote employees in the US and around the world.
About You
You are a technology expert who enjoys solving problems for end users. You have excellent communication skills and can problem-solve over the phone, in person, or via email/chat. You have a desire to learn new things and love keeping employees happy. You thrive in a dynamic environment where you have constant exposure to new technologies and ever evolving duties.
What To Expect In This Position
Provide onsite IT support in FiscalNote's Washington, DC office Monday - Friday
Support remote employees virtually via Zoom / Google Meet
Work within FiscalNote's internal ITSM solution, ensuring established SLAs are met and requests are correctly routed
Support core IT systems including but not limited to, FiscalNote's collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
Manage IT inventory, ensuring devices are effectively inventoried, deployed, and monitored
Onboarding and Offboarding of FiscalNote employees
Create accounts and deploy workstations to new and existing employees
Troubleshoot and solve common user problems
Be able to manage critical issues outside regular work hours
What Sets You Apart
2-4 years of relevant hands-on experience with IT Service Desk or Support
Strong written and verbal English communication skills
Strong troubleshooting skills in MacOS and Windows
Experience with both Google Workspace and MS Office 365
Experience with an enterprise-level ITSM platform (FreshService preferred)
Ability to troubleshoot basic local network related issues
Must possess strong organizational, prioritization and people skills
Available for on-call duties
FiscalNote is committed to creating and maintaining a workplace in which all employees havean opportunity to participate and contribute to the success of the business and are valued fortheir skills, experience, and unique perspectives. This commitment is embodied in companypolicy, the way we do business at FiscalNote and is an important cornerstone of our Values. FiscalNote provides equal employment opportunities to all employees and applicants foremployment without regard to race, color, ancestry, national origin, gender, sexualorientation, marital status, religion, age, disability, gender identity, results of genetic testing,service in the military, or any other characteristic protected by federal, state and local law.Equal employment opportunity applies to all terms and conditions of employment, includinghiring, placement, promotion, termination, layoff, recall, transfer, leave of absence,compensation, and training.