We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.
We are committed to supporting a diverse workforce that reflects the communities we serve.
The Metropolitan Council's Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.
How your work would contribute to our organization and the Twin Cities region:
The Transit Information Representative 1 (TIC Rep 1) position will utilize a variety of tools, systems, and transit information technologies to provide accurate, customer-friendly information to customers and are experts in communicating route, schedule, stop, and detour information, as well as information about transit policies, procedures, fares, events, and other important customer information. The Transit Information Rep position also documents feedback from customer interactions to support department and agency-level business decisions. Additionally, they develop expertise about transit information and transit service which they utilize to assist customers and to support departments across the agency.
Education/Experience:
What additional skills and experience would be helpful in this job (desired qualifications):
Knowledge, Skills and Abilities:
Union: Amalgamated Transit Union (ATU) / Grade 21
FLSA Status: Non-Exempt
Safety Sensitive: No
What your work environment would be:
Work is performed in a standard office setting. Some positions may require travel between primary worksite to other sites. Nature of work requires availability for assignment on any shift from 6:30am - 8pm Monday - Friday and 8am - 4:30pm on Saturdays. The Transit Information Center is closed on Sundays & Holidays. Work schedules may change every 3 - 4 months so must be able to work any hours the Transit Information Center is open.
Physical Requirements:
Regularly required to sit for long periods, stand/walk occasionally, speak, hear normal conversation and telephone ring tones, operate a computer and other office equipment. Reach with hands/arms frequently below chest height and occasionally overhead. Must occasionally lift/carry/push/pull up to 25 pounds, must have adequate close vision for reading and computer work.